Contents
PART I | BUSINESS WRITING IN A DIGITAL WORLD
1. “I Didn’t Know That!” The Essentials of Good Business Writing
2. Getting Started: Five Ways to Overcome Writer’s Block
3. Imperfect Writing for Perfect Results
4. Looks Count: Make Your Writings Visually Appealing
5. These Bullets Won’t Kill Your Writing
6. Simple Words Are Not for Simple People
7. Do Not Use Contractions(Don’t Worry, I Didn’t Mean It!)
8. “But I Didn’t Mean It That Way!” How to Eliminate a Harsh Tone in Your Emails
9. Eliminate Those Extra Words
10. Email Rules: Don’t Drive Your Readers to Distraction!
11. What’s in an Email Address? A Lot!
12. Grab Your Reader’s Attention: Effective Use of Email Subject Lines
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