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The Communication Problem Solver by Nannette Rundle CARROLL

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CHAPTER 10:DREAM Delegating Ensures Clarity and Collaboration

This chapter helps managers define the task or project to be done and determine who should be doing it. This chapter draws on the content of many of the previous chapters. Proficient delegation requires clarifying and communicating expectations, using process and project management skills to identify tasks and timelines, asking questions, not judging people, but seeking facts, and leaning on collaborative relationships.

Delegation starts with the performance expectation and not with assumptions that direct reports may interpret. This chapter reinforces the importance of the ideas in Chapter 2 on turbocharged clarity and in Chapter 3 on communicating your expectations.

What Is Delegation? ...

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