April 2025
Beginner to intermediate
250 pages
5h 33m
English
Content preview from The Cyber Security Handbook
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6
CYBER CRISIS COMMUNICATION
“The single biggest problem in communication is the illusion that it has taken place.”
– George Bernard Shaw
The purpose of this chapter is to focus on a specific aspect of cyber crisis preparedness: communication. But why dedicate an entire chapter to crisis communication in a book covering all the organisational pillars of cyber crisis preparedness? Based on our experience, effective crisis management is, above all, about communication: knowing your environment, mobilising your team and partners, guiding stakeholders, staying calm, managing the narrative, and adapting to the attacker’s messaging. Communication, communication, and more communication.
Unlike standard communication, which is aimed at shaping public ...
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