The Drama-Free Workplace

Index

A

1. Accountability, 28, 33–36, 128–130, 219–224
2. Accused, interviewing the, 212–213
3. ACFE (Association of Certified Fraud Examiners), 74
4. Active bystanders, 37–39
5. Activities, during training, 191
6. Actual fairness, 90–91
7. Affinity bias, 47–50
8. Affinity groups, 54, 57
9. Affirmative action, 55
10. Allegations, in investigation documents, 232–235
11. Analysis:
    • of data, 184, 186–187, 195
    • of evidence, 214–215, 217
    • of information, 210–212
12. Anecdotal data, 186–187
13. Annual Report, California Department of Fair Employment and Housing, 86
14. Apollo, 150
15. “The Application of Referent Cognitions Theory to Legal-Claiming by Terminated Workers” (Goldman), 92, 93
16. Asshole Rating Self-Exam (ARSE), 35–36
17. Association of Certified Fraud Examiners (ACFE), 74
18. Authenticity:
    • having, 15, 56–59, 116, 124
    • lack of, 13–16, 181
19. Avis, 87

B

1. Backward-looking accountability, 128, 219–223
2. Barra, Mary, 98–99
3. Behavior(s):
   • addressing unacceptable, 168–169, 171
   • effects of perspective-taking and goal-setting on, 66
   • expectations of, 173
   • focusing on good, 16
   • identifying problematic, 4–6
   • investigating poor, 203
   • pervasive, 22, 23
   • policies to enforce specific, 163
   • policies to prevent undesirable, 27
   • preventing bad, 223
   • rating severity of, 220–221
   • tolerance of, 29
   • toxic, in the workplace, 142–144
   • training and, 181
   • warning signs of unethical, 70–76
4. Behavioral continuum, 25–26
5. Belonging, 53–56, 59–60
6. Bias(es), 201
   • defined, 5
   • types of, 46–53
7. Blind spots, 10, 12, 65
8. Bradberry, Travis, 141–142
9. Braffman, Rom, ...