The Four Conversations

Index

Note: A page reference followed by “t” refers to a table.

A

acceptance versus understanding,   87

accomplishment building,   41 recognizing,   140

accountability definition of,   150 for timelines,   153 two sides of,   123

accountability conversation,   151

acknowledgment of complaints,   138 (see also complaints) of facts,   136 of incomplete items,   135

action plan. See plan of action

action versus understanding,   89

adult learning,   59

after-the-fact excuses,   118

agreements,   161 amending,   147 confirming,   119 creating,   112 managing,   120

American Society of Training and Development (ASTD),   100,   103,   112,   150

Andersen, Hans Christian,   133

Apollo 11 (movie),   32

apology,   143 defined,   145 legal issues, ...