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The Handbook for Quality Management, Second Edition : A Complete Guide to Operational Excellence by Paul Keller, Thomas Pyzdek

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PART I
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Business-Integrated Quality Systems
Modern organizations trace their roots to the Industrial Revolution, which provided the impetus for movement from a tradition of craftsmen to that of mechanized industries. Rapid advances in mobile power sources, such as the steam engine, improved transportation, gas lighting, advances in metallurgical and chemical processing, and so on led to both supply of material, methods, and infrastructure and a demand for business innovation to meet the needs of a growing ...

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