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The Handbook for Quality Management, Second Edition : A Complete Guide to Operational Excellence by Paul Keller, Thomas Pyzdek

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PART V
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Management of Human Resources
Management decisions are often classified as being judgmental, data-based, or scientific (Weaver, 1995, pp. 223–231). Management styles are often viewed from a psychological perspective. Yet before discussing specific management styles, it is fair to ponder the proper role of a manager.
Dr. W. Edwards Deming (1993) offers the following perspective:
This is the new role of a manager of people after transformation:
1.  A manager understands and conveys to his people the ...

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