CHAPTER 20
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Resource Requirements to Manage the Quality Function
The modern approach to quality requires an investment of time and resources throughout the entire organization—for many people, the price is about 10 percent of their time (Juran and Gryna, 1993, p. 129). Eventually, this investment yields time savings that become available for quality activities and other activities. In the short run, however, these resources are diverted from other, urgent organizational priorities. Upper management has the key role in providing resources for quality activities. This is accomplished through the quality councils mentioned earlier, as well as through ...

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