Index
A
actions (implementation plan), 147
active secondary research, 18–22
activity responsibility (implementation plan), 147
advertising, 127
guidelines directly to customers (B2C), 173
materials, analyzing, 67
advertising guidelines directly to customers (B2C), 173
advertising-to-sales ratio, 160–161
American Hospital Association, 20
Anderson, Eric, 143
attributes, customer purchasing, 50
average cost per unit, break-even analysis, 158
average price per unit, break-even analysis, 158
average retention cost, 162
B
bargaining power of buyers, 78
bargaining power of suppliers, 77–78
behavioral ...
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