The Moderator's Survival Guide

Table of Contents

Cover image

Title page

Copyright

Dedication

Acknowledgments

Survival Stories

List of Videos

List of Situations

Frequent

Occasional

Rare

Author Bios

Introduction

Why we wrote this book

Who this book is for

What you’ll learn

One-on-one user research methods

Language used in this book

How this book is organized

Sidebars and survival stories

Companion website and videos

Part 1: Your Moderation Toolkit

Chapter 1. Moderation Matters: Power, Responsibility, and Style

Abstract

1.1 “Are they laughing at me?”

1.2 Power and responsibility

1.3 The session ringmaster

1.4 The science and art spectrum

1.5 Your moderating style

1.6 Effective adaptation

Chapter 2. In the Trenches: Six Steps for Handling Situations

Abstract

2.1 Take a moment ...