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Table of Contents

Acknowledgments

Survival Stories

List of Situations

Why we wrote this book

Who this book is for

What you’ll learn

One-on-one user research methods

Language used in this book

How this book is organized

Sidebars and survival stories

Companion website and videos

Part 1: Your Moderation Toolkit

Chapter 1. Moderation Matters: Power, Responsibility, and Style

1.1 “Are they laughing at me?”

1.2 Power and responsibility

1.3 The session ringmaster

1.4 The science and art spectrum

1.5 Your moderating style

1.6 Effective adaptation

Chapter 2. In the Trenches: Six Steps for Handling Situations

2.1 Take a moment ...

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