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The Peon Book by Dave Haynes

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Index

A

Attitude, importance of, 33

B

Birthdays, remembering, 20, 5556, 63, 14346

Boundary testing, 70

C

Catchphrases, 13132

Change

allowing time for, 14142

environment for, 14749

of management style, 14950

Communication

open, 2327

vision and, 13738

Contact management databases, 146

Creative performing, 100112

D

Deceit, 14, 30

Disrespect, 3334, 41

E

Empathy

definition of, 4243

lack of, 4350

showing, 5052

Employees. See Peons

Equality, importance of, 34, 4142

F

Fear

feedback and, 11718

as motivator, 4950

Feedback

fear of, 11718

giving, 8891, 96, 114

importance of quality, 115, 116

receiving, 34, 11425

Focus, changing, 68, 62, 150

G

Goals

meaningful, 12931, 13637

of peons, focusing on, 6264

setting realistic, 100112

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