January 2025
Intermediate to advanced
208 pages
4h 3m
English
Content preview from The Performance Culture
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CHAPTER 5Behaviors Over Beliefs
Focus on actions over ideologies.
Imagine you wake up one morning with a mysterious pain that wasn’t there the night before. (If you’re under 40, this may take some imagination, but when you get to my age, it’s kind of a regular thing.) Perhaps in this instance you determine that the discomfort is enough that you need to head to the doctor. When you’re with the doctor, you explain the issue, and the doctor attentively and carefully listens, jotting down notes, making great eye contact, and nodding along as you speak. It seems like they may know what’s wrong, and you start to hope they have a solution that won’t take too much time or cost too much money. And yet, after the doctor is done asking questions, they get up, head to the door, and ask the nurse to walk you to the cashier – no solutions offered.
Wait, what?
Your initial confusion slowly morphs into outrage. What just happened? Well, what happened is the doctor did what leaders do in companies all the time. The doctor asked a bunch of questions, got to some level of understanding, and then carried on with the rest of their day. If the lack of resolution wasn’t bad enough, the lack of respect to solve the problem and the wasted time and effort to speak up about it surely is. But such is what corporate teams that are looking to change their culture deal with on a weekly basis.
This is where behaviors come in.
Awareness is about getting to the right nouns and adjectives, being able to understand ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.