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The Power of Mattering
book

The Power of Mattering

by Zach Mercurio
May 2025
Intermediate to advanced
272 pages
6h 11m
English
Harvard Business Review Press
Content preview from The Power of Mattering

5 NOTICING: HOW TO TRULY HEAR PEOPLE

The greatest compliment that was ever paid me was when someone asked me what I thought and attended to my answer.

—HENRY DAVID THOREAU

Aiden has a job that clearly matters. He’s an oncology nurse who helps people through one of the most difficult circumstances they’ll face—a cancer diagnosis and ensuing treatment.1 But Aiden told me he doesn’t experience mattering in his job. Why?

As a nurse on the front lines, he felt he had a pulse on what was working and what wasn’t for his patients and colleagues. Yet, when he brought up concerns about the quality of care or his grueling schedule to his managers, he was brushed aside or told that the hospital didn’t have the resources to make any changes. “I ...

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Publisher Resources

ISBN: 9798892790130