The Pragmatic Programmer: your journey to mastery, 20th Anniversary Edition, 2nd Edition
by David Thomas, Andrew Hunt
Topic 52 | Delight Your Users |
When you enchant people, your goal is not to make money from them or to get them to do what you want, but to fill them with great delight.
Our goal as developers is to delight users. That's why we're here. Not to mine them for their data, or count their eyeballs or empty their wallets. Nefarious goals aside, even delivering working software in a timely manner isn't enough. That alone won't delight them.
Your users are not particularly motivated by code. Instead, they have a business problem that needs solving within the context of their objectives and budget. Their belief is that by working with your team they'll be able to do this.
Their expectations are not software related. They aren't even implicit ...
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