The Remedy: Bringing Lean Thinking Out of the Factory to Transform the Entire Organization

Acknowledgments

I'm grateful to all the good people who have helped to make this book a reality, and I acknowledge them here.

Richard Narramore, Senior Editor, for his light touch and big picture perspective. Lauren Freestone for her deft editing. Lydia Dimitriadis and the Wiley team for their seamless support.

The Lean Pathways team with whom it is my privilege to work. Open mind, teamwork, challenge!

All my senseis over the years. (You know who you are.) I hope you will overlook this book's many shortcomings.

Our friends and colleagues at client companies. Thanks for your openness, tenacity, and skill.

Dianne Caton, artist extraordinaire, who has made magic out of my chicken scratch.

Special thanks to Alistair Norval, my colleague, mentor, and friend—who has taught me more than I can say. This could work indeed . . .

And finally, my dear wife, Pamela, and our children, Eleanor, Katie, and Matthew.