New developments in information technology
A call for action
Introduction
Much has been claimed about the strategic promise of new information technologies over the years. Back in the 1980s, McFarlan (1984) argued that, “Information Technology Changes the Way You Compete”, while Porter and Millar (1985) provided guidance as to “How Information Gives You Competitive Advantage”. In the following decade, Business Process Re-engineering (BPR) was all the rage with, for example, Davenport and Short (1990) promoting “The New Industrial Engineering” and Hammer (1990) calling for the “obliteration” of existing business processes, rather than mere “automation”, in order to get order of magnitude improvements in ...
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