The Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts, 2nd Edition

CHAPTER 14Six Sigma Process Improvement (Roadmap Step 4A)

In this chapter, the Six Sigma engine really gets revved up. As we take you through the process improvement steps, both here and in Chapter 15, the goal is to help you match or exceed the gains described back in Chapter 1. In this chapter, we focus on analyzing, developing, and implementing root cause–focused solutions. Our plan is to illustrate the paths that go through the define, measure, analyze, and improve phases of DMAIC by telling you a story, one that reveals how a typical team tends to work through a typical project. We mix the story with fascinating interludes in which we explain actions and tools. Of course, no team or project is really “typical”; each is unique and poses special ...