IntroductionChapter 2: The Million-Dollar AccidentChapter 4: Your Advantage Is That No One Takes You SeriouslyChapter 5: Game-ChangersChapter 6: Shut Up!Chapter 8: Managing First ImpressionsChapter 9: A Sense of Urgency: Setting PrioritiesChapter 16: Defy ExpectationsChapter 20: Closing, or The Gentle Kill