If you want to convince your organization to conduct a web performance upgrade, this concise book will strengthen your case. Drawing upon her many years of web performance research, author Tammy Everts uses cases studies and other data to explain how web page speed and availability affect a host of business metrics. You’ll also learn how our human neurological need for quick, uncomplicated processes drives these metrics.
Ideal for managers, this book’s case studies demonstrate how Walmart, Staples.com, Mozilla, and other organizations significantly improved conversion rates through simple upgrades. Find out why happy customers return, while frustrated users can send your metrics—and your domain—into a tailspin.
- What happens neurologically when people encounter slow or interrupted processes
- How page speed affects metrics in retail and other industries, from media sites to SaaS providers
- Why internal applications are often slower than consumer apps, and how this hurts employee morale and productivity
- Common performance problems and the various technologies created to fight them
- How to pioneer new metrics, and create an organizational culture of performance
Table of contents
1. The Psychology of Web Performance
- Fast Websites and Apps Create Happier Users
- How Fast Do We Expect Web Pages to Be?
- Our Need for Web Speed
- Why Are We Impatient? Because Neuroscience
- What Is âFlowâ and How Does It Relate to How We Use the Web?
- Questioning Our Assumptions: Do Delays Really Hurt Productivity?
- What Does This Mean in Web Performance Terms?
- Web Stress: Itâs a Thing
- Mobile Users Feel Web Stress, Too
- What Does This Dissatisfaction with Mobile Performance Look Like at a Neuroscientific Level?
2. Speed as Competitive Advantage
- Retail Isnât the Only Vertical Market Affected by Performance
- Slow Time Versus Downtime: Which Hurts Your Business More?
- Brand Perception
- Slow Web Pages Undermine Brand Health
Conversions and Revenue
- Case study: Every 1 second of load time improvement equals a 2% conversion rate increase for Walmart.com
- Case study: Staples.com shaves 1 second from load time, improves conversion rate by 10%
- Case study: AutoAnything.com cuts page load in half, increases conversion rate by 9%
- Case study: Mozilla shaves 2.2 seconds from load times, increases download conversions by 15.4%
- Case study: Obama fundraising platform improved speed by 60% and raised an additional $34 million
- Case Study: Intuit Cuts Load Times by More Than Half, Increases Conversions by 14%
- Who Converts When?
- Different Pages in the Conversion Funnel Can Have Different Conversion Rates
- People Are More Patient with Specialty Sites Than with General Merchandisers
- Visitors in Some Countries Are More Patient Than Visitors in Others
- Shopping Cart Abandonment
Page Views and Bounce Rate
- Case Study: At Google, a 500-millisecond Slowdown Equaled a 25% Decrease in Searches
- Case Study: GQ Cuts Load Time by 80%, Grows Traffic by 83%
- Case Study: At The Financial Times, Page Slowdowns Correlate to up to 11%Â Decrease in Engagement
- Case Study: Edmunds.com Shaves 7 Seconds off Load Time, Sees 17% Increase in Page Views and 3% Increase in Ad Revenue
- Customer Satisfaction and Retention
- Google Ranking and Organic Search Traffic
- The âSlowâ Label
- Mobile Matters
3. Measuring Performance from Within
- Employee Satisfaction
- Slow Performance Hurts Morale
- Consumer Web Applications Have Raised the Bar for Performance
Page Bloat (or, When Can We Expect the Average Web Page to Hit 3 MB?)
- Case study: Wikipedia Improves Load Times by 66%, Radically Cuts Back on New Server Costs
- Case study:Â Hydro-QuÃ©bec Reduced Download Times by 90%, Increased Adoption Rate of New Engineering Processes
- Case study: Netflix Saw a 43%Â Decrease in Its Bandwidth Bill After One Simple Optimization
- Case study: Shopzilla Decreased Load Times by 5 Seconds, Reduced Infrastructure by 50%
- Case study: Hilton Speeds Internal App, Resulting in Bandwidth Savings, Greater Customer Morale, and Employee Satisfaction
4. Letâs Talk Solutions
- What Is LatencyâAnd Why Should You Care About It?
- Network InfrastructureÂ (or, Why More Bandwidth Isnât Enough)
- How Many People Actually Have Access to Faster Networks?
- Load Balancers and ADCs
- Content Delivery Networks (CDNs)
- Frontend Optimization (FEO)
- Mobile Optimization
- Performance Measurement
- Will Browser Evolution Save Us?
5. The Future of Performance
- How Can We Better Understand the Intersection Between Performance, User Experience, and Business Metrics?
- What Impact Does Web Performance Have on Customer Lifetime Value?
- Are Site Owners Optimizing the Right Pages?
- Are We Measuring the Right Things?
- How Fast Is Fast Enough?
- How to Create a Culture of Performance in Your Business
- Title: Time Is Money
- Release date: June 2016
- Publisher(s): O'Reilly Media, Inc.
- ISBN: 9781491928806
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