4
Find and Develop the “Difference Makers”
Everyone knows that great people—A-level talent—can make a difference to an organization’s performance. Not everyone understands just how much of a difference they make. Consider a few examples:
- The best fish butcher at Le Bernardin restaurant in New York can portion as much fish in an hour as the average prep cook can manage in three hours.
- The best developer at Apple writes nine times more usable code per day than the average software engineer in Silicon Valley.
- The best blackjack dealer at Caesars Palace in Las Vegas keeps his table playing at least five times as long as the average dealer on the Strip.
- The best sales associate at Nordstrom sells at least eight times as much as the average sales ...
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