Troubleshooting and Supporting Windows 11: Creating Robust, Reliable, Sustainable, and Secure Systems

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2023

M. HalseyTroubleshooting and Supporting Windows 11https://doi.org/10.1007/978-1-4842-8728-6_5

5. Training Local and Remote PC Users

Mike Halsey¹  

(1)

Genouillac, France

 

When you are troubleshooting and repairing a Windows PC, or any other type of electronics and computing device, it’s not the computer you’re supporting, it’s the end user, a person. Now we’ll skip lightly over the fact that in some cases it will have been that person who caused or contributed to the problem in the first place. It’s not their job to be perfect, that’s yours.

Supporting end users is considerably more complicated than it used to be. When I began writing Windows troubleshooting ...