When you are troubleshooting and repairing a Windows PC, or any other type of electronics and computing device, it’s not the computer you’re supporting, it’s the end user, a person. Now we’ll skip lightly over the fact that in some cases it will have been that person who caused or contributed to the problem in the first place. It’s not their job to be perfect, that’s yours.
Supporting end users is considerably more complicated than it used to be. When I began writing Windows troubleshooting ...
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