Who do you work for and what do you do? It’s all too common to think of ourselves when working in IT support as working for the big company, Fujitsu Siemens was my first big support role, and just working for them. I would argue the reality is quite different. I would say that we actually work for the end users, and our role is to make them all look good.
So what do I mean by this? Well, the role of IT support is one that’s generally considered unimportant by company bosses, and this is because, ...
