SummaryThe SettingThe Steady Extinction of the Loyal CustomerBeing Heard Is Harder Than EverNew Tools Haven’t Always Driven ROILoyalty Programs Are BrokenWhat Blockchains Make PossiblePowerful Incentives at ScaleHit Me Again, Please: What the Heck Are Tokens?Your Token or Mine?Tokens Build on a Foundation of Behavioral PsychologyFine-Tuned Calibration—and ImpactThe Potency of Tokens + GamificationMore Powerful, Aligned CommunitiesBlurring the Lines between Business Owners and ParticipantsImplications: Program the Incentives, Program the BehaviorDriving Escalating CommitmentStoking Community through TokensUsing Tokens to Shape Individual BehaviorIncenting Not Just Action, but ImpactThe Next-Gen Influencer StrategyUsing Blockchains to Ensure QualityBut Where Do You Start?Agile Strategies, Smarter MarketingReinvigorate the Loyalty ProgramThe Power of PartnershipThe Beauty of System-Wide AlignmentThe Dangers of a Coin-Operated WorldCautions and ConsiderationsCautionsConsiderationsExamplesSwytch: Incenting Global-Scale Adoption of Renewable EnergyMobivity: Aligning an Ecosystem of Brands and Consumers