January 2012
Beginner
228 pages
6h 33m
English
Content preview from User Experience Innovation: User Centered Design that WorksBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Step 4: Innovate Solutions
When you know the actual causes of your pain points, you are ready to start innovating solutions to solve your pain points. The verified causes are similar to any other design input: you have a specific problem that needs to be solved. As always, more brains work better than one, so invite people from various disciplines in your organization, and also consider inviting lead users, as described in Chapter 13.
One approach is illustrated in Figure 9-11 using the TV remote control example. The figure shows a single pain point placed in the center, and the verified causes for the pain point placed around it. Ideas can then be added with sticky notes or similar.
Some causes may be hard to tackle, but this is where true creativity ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.