Chapter 8
Conclusion
The BEST-methodology is a vehicle to know whether a process is truly a Best Practice. It answers the question “To what extent is this Best Practice a true Best Practice?” It provides valuable information on which specific subjects in the process under consideration can benefit from improvement.
The BEST-method consists of four building blocks: process, results, enabler, and format. Figure 8.1 illustrates the interaction of these building blocks in documenting a Best Practice. All four building blocks must be present in a Best Practice. When you review a case study, you can quickly see that one or more of these building blocks are missing. Results that are achieved without an enabler or process are only achieved by accident ...
