Please note that index links point to page beginnings from the print edition. Locations are approximate in e-readers, and you may need to page down one or more times after clicking a link to get to the indexed material.


A3 management, 24

Accountable party(-ies):

in charter, 39–42

owner as, 132

for sustainable improvement, 145–146

in transformation plan, 128

Achieving transformation, 135–148

and continuous improvement, 146–148

executing improvements, 139–142

socializing maps and transformation plan, 137–139

sustaining improvements, 144–147

transformation plan reviews, 142–144

Action, lack of, 20

Activity ratio (AR), 90, 121, 168

Adding processes/process steps, 104–106

Adding work, 101


to charter, 47

in transformation plan, ...

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