APPENDIX DRepair Services Value Stream
The value stream mapping activity shown in Figures D.1 and D.2 and Table D.1 was a kickoff to a company-wide Lean transformation. The company had two customer-facing value streams—repair and installation—and decided to begin with the one that was the higher margin service, was experiencing the greatest growth, and involved the greatest number of employees: repair services.
FIGURE D.1 Current state value stream map for repair services
FIGURE D.2 Future state value stream map for repair services