APPENDIX DRepair Services Value Stream

The value stream mapping activity shown in Figures D.1 and D.2 and Table D.1 was a kickoff to a company-wide Lean transformation. The company had two customer-facing value streams—repair and installation—and decided to begin with the one that was the higher margin service, was experiencing the greatest growth, and involved the greatest number of employees: repair services.


FIGURE D.1 Current state value stream map for repair services


FIGURE D.2 Future state value stream map for repair services


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