412WebSphere Application Server V8.5 Concepts, Planning, and Design Guide
The IBM Support Assistant Data Collector tool focuses on automatic collection of problem
data, and is included in WebSphere Application Server V8.5.
The tool also provides symptom analysis support for the various categories of problems
encountered by IBM software products. Information pertinent to a type of problem is collected
to help identify the origin of the problem under investigation.
The tool can assist customers by reducing the amount of time it takes to reproduce a problem
with the correct reliability, availability, and serviceability (RAS) tracing levels set. It also
reduces the effort required to send the appropriate log information to IBM Support.
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