CHAPTER 9
Quality and Information Technology
There are two main aspects that we aim to touch on here:
• The use of IT in achieving quality;
• The achievement of quality in IT.
As the first is somewhat more straightforward we will tackle that first.
Software for QA and QC
Early Beginnings
The American Society for Quality (ASQ), (previously the American Society for Quality Control—ASQC), has since the early 1980s produced a directory of software designed for quality assurance (QA) and quality control (QC) although now it is little more than a special advertising section.1
The impetus for this was the release of an open source disk operation system with the IBM Personal Computer when it, and its compatibles competitors, enabled quality practitioners ...
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