Acknowledgments
I wish to convey my great appreciation to Jay Shelledy, a professional writer and editor, who challenged and organized my thoughts and helped convert them to the written word, and to Pam Bailey, my dedicated and loyal administrative assistant who eased the hassle with those astounding and generally unknown complexities of writing a book.
I also desire to thank deeply the professionals at Pearson: Vice President and Publisher Tim Moore, and Associate Publisher and Director of Marketing Amy Neidlinger, for their initial faith and encouragement that I publish an updated version; and Operations Manager Gina Kanouse for her valuable suggestions on this edition. Thanks also goes to Pearson Education Senior Vice President of Sales and ...
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