ACKNOWLEDGEMENTS

Mr. Jun Suzuki is the patriarch of Japanese logistics. We met during my first logistics study tour in Japan in 1988. He has been my logistics mentor ever since. Many of the pictures of Japanese and European warehousing operations come from his extensive photo gallery of warehousing operations.

My wife Pat has been my writing partner from the time I wrote my master’s thesis. She is brilliantly gifted in editing for an audience, and is a God-send of a life and writing partner.

My son Andrew is currently finishing his doctorate in Decision Sciences at Duke University. I think he was also born a linguist, and he implores me to choose my words carefully. Though humbling, his editing was an invaluable contribution to the book. He is ...

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