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World-Class Warehousing and Material Handling, 2E, 2nd Edition by Edward Frazelle

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CHAPTER THREE

WAREHOUSE PERFORMANCE, COST, AND VALUE MEASURES

3.1   RightScores Principles

3.2   Workforce Facing Metrics: A Great Place to Work

3.3   Customer-Facing Metrics

3.4   Shareholder-Facing Metrics

3.5   Warehouse Performance Gap Analysis

3.6   Practice Makes Perfect

In our RightScores methodology, we treat the warehouse like a business. Businesses compete on the basis of financial, productivity, utilization, quality, and cycle-time performance. They are also accountable to serve their employees with a great place to work, their customers with excellent customer service, and their shareholders with excellent returns relative to risk. Accordingly, this chapter on warehouse performance measurement shares guiding measurement principles, ...

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