June 2019
Beginner
54 pages
42m
English
book
Feedback That Works: How to Build and Deliver Your Message, Second Edition
by Center for Creative Leadership
Overview
Effective feedback, whether it's meant for your boss, your peers, or your direct reports, is built around three ideas. One, focus on the situation. Two, describe the other person's behavior you observed in that situation. And third, describe the impact that behavior had on you. The result is a message that is clear and that can inspire action and productive change
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