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A Global View on Intercultural Management by Jürgen Rothlauf

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6 Intercultural Communication

6.0 Statement of the problem

How to work with heavy accents

(Sasivimol Suchinparm)

 

May Choi’s China Chef restaurant was located in an area where many of the customers were Mexican. Most of the restaurant employees were Chinese and could not understand or speak Spanish. One day a Mexican customer came in to order dinner. During the order, the Mexican asked for arroz – rice in Spanish. May Choi, who was taking the order, thought the customer was asking for “a rose” and directed him to a florist located in the same mall. After this incident, May Choi hired a number of Mexican employees who spoke both English and Spanish to help communicate with her Mexican customers.

 

In: Global Smarts: The art of communicating ...

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