11
Telephone Skills
INTRODUCTION
You may be thinking that communication over the telephone is as easy as driving a vehicle and that once you know the operation, you will always be right. But if that is so, why would so many accidents take place every day? It is very clear that many people who drive on the roads do not learn driving properly. They do not know the ethics and rules of driving, they do not follow traffic rules. In fact, at times they even jump traffic signals deliberately. Similarly, all the people who use the telephone are not effective communicators over the telephone because of the following:
- They do not learn how to use telephone properly.
- They are not aware of the business/professional/social/personal ethical rules that they ...
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