Please note that index links point to page beginnings from the print edition. Locations are approximate in e-readers, and you may need to page down one or more times after clicking a link to get to the indexed material.


as an attitude, xiv, xx

beginning to address, 19–21

defined, xvii

establishing, as planning benefit, 268

high performance characteristics, 32–34

lack of, in culture funnel, 17–18

lessons from winners, 13–34

as obstacle to overcome, 14–18

Personal Accountability Worksheet, 10, 275

Pledge of Accountability, 104–105, 266

purpose, 1–11

as relationship-based, xiv

SWAT team visit, 116–117, 270–271

as transcendent over borders and industries, xix–xx

we are own worst enemy, xviii–xx, 68

(See also Culture of accountability; ...

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