Advanced Use Case Modeling: Software Systems

Introduction

The productivity of knowledge is going to be the determining factor in the competitive position of a company, an industry, an entire country.

—Peter F. Drucker [Drucker 1993]

The nature of business has changed, and the signs of this change are all around us. Fundamental methods of business, forged during the industrial revolution and perfected over the last 300 years, have now been forever replaced. The new methods are primarily based on information and technology and driven by global competition. This era, in which production methods are based on knowledge rather than labor and competition, has been coined the information age. The pioneers of this age have created new companies so powerful that they can rival or threaten the ...