Foreword
My new boss wasn’t being a jerk, but it seemed like it at the time. We were writing new software for use in the company’s high-volume call centers. Instead of the 12 months I told him we’d probably need, he had agreed to give me 4 months. We wouldn’t necessarily start using the new software in 4 months, but from that point on, all my boss could give me was 30 days’ notice of a go-live date. After the first 4 months, I would have to keep the software within 30 days of releasable. My boss understood that not all functionality would be there after 4 months. He just wanted as much as he could get, as fast as he could get it. I needed to find a process that would let us do this. I scoured everything I could find on software development processes, ...
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