March 2025
Intermediate to advanced
586 pages
15h 48m
Portuguese (Portugal, Brazil)
Content preview from Aprende a utilizar o Microsoft Power Apps
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Capítulo 13. Estudo de caso de aplicações orientadas por modelos
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Até agora, aprendeste todos os aspectos do Power Apps e as suas várias funcionalidades e componentes com exemplos do mundo real. Agora está na altura de juntar estes componentes e desenvolver uma solução completa utilizando um exemplo de um caso de estudo do mundo real.
Uma empresa de retalho que vende dispositivos electrónicos, como computadores portáteis, telemóveis, tablets e relógios, tem mais de 100 lojas em mais de 25 países. A empresa recebe muitas perguntas sobre os seus produtos e entregas de encomendas, bem como queixas sobre encomendas quando há defeitos ou em caso de atraso na entrega da encomenda.
A empresa retalhista enfrenta atualmente os seguintes desafios comerciais quando se trata de oferecer um serviço de apoio ao cliente aos seus clientes:
- Trabalho manual
-
Atualmente, a maioria das actividades relacionadas com o serviço são tratadas manualmente, incluindo o envio de e-mails, a emissão de convites para reuniões e o envio de pedidos de aprovação aos gestores de serviço para devoluções e reembolsos de encomendas. Além disso, não existe qualquer forma de acelerar os processos para os clientes premium.
- Capacidade de elaboração de relatórios
-
Não existe um repositório de dados centralizado. Em vez disso, cada agente de serviço utiliza a sua própria folha de cálculo para controlar ...
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