Preface
The adoption of artificial intelligence (AI) in businesses has seen significant growth and is impacting various industries in diverse ways. As of 2023, the global AI market was valued at $136.6 billion, and it is anticipated to reach $1.8 trillion by 2030.1 Further, the global acquisition rate of AI has increased in recent years, with a significant uptick in AI utilization across different business sectors. Regarding specific industry impacts, AI is expected to drive a substantial boost to gross domestic product (GDP) in various sectors. This widespread adoption emphasizes AI’s versatility and potential with respect to data transformation, which is foundational to the success of all businesses. Due to the promise of AI, companies are keen to leverage AI as a Service (AIaaS) platforms to use sophisticated AI tools without needing vast in-house expertise. For example, AI will revolutionize customer interactions in the retail industry. Experts predict that 19 in every 20 customer interactions will be AI assisted by 2025, necessitating dependence on AI for enriching customer service and engagement.
What Is the Current State of AI Technology in Businesses?
At the time of this writing, businesses are increasingly using AI to streamline processes and increase productivity through automation. More and more, organizations use AI to automate tasks such as data entry, customer services like chatbots, and inventory management. This automation increases efficiency and allows employees ...
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