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Copyright © 2014 by John Wiley & Sons, Inc. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Portions of this book are reproduced from two of the author's previous books, Balanced Scorecard Step by Step: Maximizing Performance and Maintaining Results, Second Edition and Balanced Scorecard Step by Step for Government and Nonprofit Agencies, Second Edition, both published by Wiley. The material is reproduced with permission of John Wiley & Sons, Inc.
Published simultaneously in Canada.
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