Chapter 1-2 Emotional Intelligence is a Key Leadership TraitChapter 1-3 Set the Right Tone at the Top and Nurture the Right Organizational CultureChapter 1-4 Always Lead Your Organization with the Highest Level of Ethics and IntegrityChapter 1-5 Lessons Taught by the Challenger Space Shuttle DisasterChapter 1-6 How to Earn Employees’ Trust and Build a High-Performance TeamChapter 1-7 To Improve Your Effectiveness, Relate to Your EmployeesChapter 1-8 The ABCs of Decision MakingChapter 1-9 Don’t Micromanage Employees. Empower and Hold Them Accountable for ResultsChapter 1-10 To Give Employees the Best Chance to Grow, Push Them Outside of Their Comfort ZoneChapter 1-11 Traits to Look for When Hiring PeopleChapter 1-12 Hire Employees with Common Sense and Good Critical JudgmentChapter 1-13 Whistleblower Hotlines: A Valuable Resource for Employees, CEOs, and BoardsChapter 1-14 Assessing Employee Performance and Sharing FeedbackChapter 1-15 Do You Have a Tyrant Reporting to You?Chapter 1-16 Staff Unit Leaders: Don’t Adopt Policies That Micromanage Line Operating or Other Staff UnitsChapter 1-17 When Asked About Changing a Policy That Doesn’t Make Sense, Don’t Respond “Well, That’s Just the Way It Is”Chapter 1-18 Not Getting What You Need from a Corporate Staff Unit?Chapter 1-19 Set Realistic Goals to Drive Earnings GrowthChapter 1-20 Sometimes, Bad Things Happen, Regardless of Your Tone at the TopChapter 1-21 Do Your Employees See Your HR Department as a Friend or Foe?