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Benefits Management: Delivering Value from IS & IT Investments
book

Benefits Management: Delivering Value from IS & IT Investments

by John L. Ward, Elizabeth Daniel
January 2006
Intermediate to advanced
418 pages
11h 16m
English
Wiley
Content preview from Benefits Management: Delivering Value from IS & IT Investments

Glossary

Benefits Management

The process of organizing and managing such that the potential benefits arising from the use of IS/IT are actually realized.

Benefit owner

An individual or group who will gain advantage from a business benefit and who will work with the project team to ensure that benefit is realized.

Benefit streams

A set of related benefits and their associated business and enabling changes and enabling IS/IT.

Business benefit

An advantage on behalf of a particular stakeholder or group of stakeholders.

Business changes

The new ways of working that are required to ensure that the desired benefits are realized.

Business and organizational drivers

Views held by senior managers as to what is important to the business–in a given timescale–such that they feel changes must occur.

Change owner

An individual or group who will ensure that a business or enabling change identified is successfully achieved.

Enabling changes

Changes that are prerequisites for achieving the business changes or that are essential to bring the system into effective operation within the organization.

Financial benefit

By applying a cost/price or other valid financial formula to a quantifiable benefit a financial value can be calculated.

Investment objectives

Organizational targets for achievement agreed for the investment in relation to the drivers. As a set they are essentially a description of what the situation should be on completion of the investment.

IS/IT enablers

The information systems and technology required to ...

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Publisher Resources

ISBN: 9780470094631Purchase book