Beyond the Usability Lab

Table of Contents

Front matter

Copyright

Preface

Acknowledgments

Dedication

Author Biographies

Chapter 1. Introduction

1.1. What Is an Online Usability Study?

1.2. Strengths and Limitations of Online Usability Testing

1.2.1. Comparing designs

1.2.2. Measuring the user experience

1.2.3. Finding the right participants

1.2.4. Focusing design improvements

1.2.5. Insight into users’ real experience

1.2.6. Where are users going (click paths)?

1.2.7. What users are saying about their experiences

1.2.8. Saving time and money

1.2.9. Limitations of online usability testing

1.3. Combining Online Usability Studies with Other User Research Methods

1.3.1. Usability lab (or remote) testing

1.3.2. Expert review

1.3.3. Focus groups

1.3.4. Web traffic analysis ...