Building Safer Technology: A Field Guide to Failing Well
by Yonatan Zunger, Lea Kissner, Neil Coles, Juan Pablo Hernandez, Harmony Mabrey, Phillip Misner
5 Managing Incidents
You have engineered your system, tested it thoroughly, and prepared for launch. It is ready to be released to the world. You’ve reached a big milestone, but it is not the finish line. The real test begins when customers, researchers, and attackers interact with your system in ways you never anticipated. Are you ready for what comes next?
Having a response plan before you need it is a vital component of system engineering. Products are often used in unexpected ways and in concert with unexpected components. How you respond to these unexpected issues is as important as the product itself. Trust is earned slowly and lost quickly. The organizations that thrive are those that look at issues broadly, through multiple lenses, ...
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