8
ALIGN THE BEHAVIORS
“Leadership is the art of getting someone else to do something you want done because he wants to do it.”
—DWIGHT D. EISENHOWER
Principle 6: The Instant You Lower Your Standards Is the Instant Performance Erodes
Certain companies tend to outperform their competition year after year. They sell similar products or services and are in similar locations, but for some reason or another, they keep crushing the competition.
Chick-fil-A is one of these companies that blows their competition out of the water. While their food is great, what really differentiates them isn’t the food—it’s how they make customers feel. The Chick-fil-A leadership pipeline comes alive every day through the actions and behaviors of employees who serve ...
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