April 2011
Beginner to intermediate
256 pages
5h 59m
English
book
Business Analytics for Sales and Marketing Managers: How to Compete in the Information Age
by Gert H.N. Laursen
Content preview from Business Analytics for Sales and Marketing Managers: How to Compete in the Information Age
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SEEING THE RETENTION PROCESS FROM A DYNAMIC PERSPECTIVE
This chapter is about how to use lead information for retention processes and structures according to how your organization is set up to do these processes, as illustrated in Exhibit 6.10. Based on the data you have available, customer analytics will, to a varying extent, be able to create value for your organization. Thus it is important to note that you must invest in data before you can harvest the full benefits from customer analytics. Whether you should invest in customer analytics as a starting point is essentially a strategic question for your organization. Look into your organizational or marketing strategy, and identify whether customer analytics can make your organization meet its strategic objectives. If customer analytics can do so, investigate where in Exhibit 6.10 from a strategic perspective you should be and where you are. Based on the discrepancies that you find, you will get a clear indication about what challenges lie ahead of you.
Exhibit 6.10 Improving Your Lead Information for Retention Processes
Chapter 8 provides some tools to enable you to analyze the current customer analytics maturity level of your organization from an overall CRM/marketing process perspective.
NOTES
1. Gert Laursen and Jesper Thorlund, Business Analytics for Managers: Taking Business Intelligence beyond Reporting (Hoboken, NJ: ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.