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CONSUMER PROTECTION
This chapter discusses why the consumer is an important stakeholder for business and examines various aspects of consumer protection, the Consumer Protection Act 1986, and finally the three-tier consumer dispute redressal system available in India. After reading this chapter, you will understand and appreciate its nuances and relate it to every real-life development in that context and perspective.
In economics, the term consumer refers to any person, firm, Hindu undivided family, cooperative, or association that buys or hires (fully/partly paid for) goods or services for non-commercial purposes except self-employment. Anyone using a service that is either free or under a contract of personal service cannot be called ...
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