Business Relationship Manager

INDEX

Note: The abbreviation BRM is used for Business Relationship Manager

account management 88

accountability 30–1

seven generic levels of 77–83

adding value 25–6

allegiances/loyalties 60–2

application portfolio 135

‘apply’ level of accountability/responsibility 79

art of BRM 123, 125–8

assessment of process capability standard 120

‘assist’ level of accountability/responsibility 78

attitude, need for positive 70–1

background of ideal BRM 4, 145–7

business background 149–50

IT background 147–9

benefits management 100

best value frameworks 121–2

BS 11000 collaborative relationship management standard 118–20

building the business 17, 144–5

building trust 66

business analysis 92

business change 76, 85, 86–7, 92–3, 97–100

business change management ...