Chapter 14. Enabling CM IM and Presence Support

This chapter covers the following topics:

Image Describe CM IM and Presence Features: This section discusses the Cisco Jabber client, its features, operating modes, and protocol utilization. The basic capabilities of the Cisco Unified Communications Manager IP phone service and IP phone Messenger are also reviewed.

Image Describe Cisco CM IM and Presence Architecture: This section identifies the protocols and interactions associated with CM-IMP integrations to other Unified Communications applications and features. ...

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